By submitting his offer to Recommerce, the customer assures that he is the rightful owner of the products or is authorised to provide Recommerce with the ownership of these products. The customer further assures Recommerce that the offered products are free from all third party rights.

In addition, by submitting his offer, the customer agrees to indemnify Recommerce from all third party claims of any kind and origin against the products offered.

The ownership of the products is transferred to Recommerce at the moment of acceptance of the offer by Recommerce or, in case of a counter offer, by the customer.

In order to maintain the quality for the customers, only original goods from the respective official manufacturers (such as Apple, Samsung, etc.) are purchased. If the goods are not original, Recommerce reserves the right to charge the shipping costs and an inspection fee, as well as to take legal action in case of suspected fraud. To ensure the purchase of original goods in good working order, Recommerce is granted the right to open the original packaging for inspection purposes if necessary.

The prices in our shop are applicable as an offer. This offer, however, is always subject to the conditions of impossibility of delivery or incorrect price quotation, which dissolves the contract.

All technical information about the individual products is based on the manufacturer specifications.

The purchase order is concluded for products or services, as soon as the customer places his order in the online shop, in one of the stores, via phone or e-mail (hereinafter referred to as “Purchase contract”).

After conclusion of the purchase contract, the customer gets an automatically generated order confirmation at the e-mail address entered by him. The receipt of this order confirmation does not imply the assurance that the product can actually be delivered. It merely indicates to the customer that the submitted order has been received and thus the contract with Recommerce has been concluded under the condition of possibility of delivery and the correct price specification.

All products in the online shop are in stock in our central warehouse in Steinhausen and are available immediately. Delivery is done by A-post only to the addresses in Switzerland or Liechtenstein.
In case an ordered product is no longer available, Recommerce reserves the right to exchange the product against a similar one.

If Recommerce is in default of delivery, the customer has the right to withdraw from the contract within 14 days of the order date. In this case, Recommerce shall reimburse to the customer the amounts already paid in advance. The customer has no further claims against Recommerce over and above this due to delay in delivery or dissolution of the contract.

Recommerce can terminate the contract (cancel), if the customer chooses the pick up in Steinhausen and does not pick up the ordered products within 14 calendar days after they are ready for pick-up.

The order confirmation sent by e-mail contains all relevant contract information as well as our account details.

Unless agreed upon otherwise, payments must be made net in Swiss Francs within seven days after receiving the invoice.

The customer can use the payment options offered as means of payment in the online shop under «Payment options». A cash payment is possible only in case of pick-up in Steinhausen. See also Delivery and payment

If the customer chooses the payment method «Invoice with instalment option (POWERPAY)», POWERPAY takes over the resulting invoice claim and handles the corresponding payment modalities. In case of purchase on account, the customer also accepts the TC von Powerpay. , in addition to the TC of Recommerce.

The customer can then pay this invoice either in monthly instalments or all at once.

Execution of the customer order depends upon the selected payment type:

Credit cards, PayPal, Twint or Powerpay
After receiving the full payment and thus on the same day or next working day.

PostFinance or advance payment
After the complete payment is credited to our bank or post office account.
(The duration till the credit to our account depends upon the bank or the post office selected. This crediting is normally done on the next working day. It should be noted that the credit can take up to 3 working days, if the deposit is made at the post-office counter.)

 

Purchase orders commit the customers to accept the products. Recommerce may accept subsequent changes or cancellations at its sole discretion. In this case, the customer must contact Recommerce Customer Service by e-mail or telephone. 

If the order has already been delivered, the terms and conditions of Recommerce for the return of products shall apply.

If the order has not yet been delivered, Recommerce will return the purchase price already paid to the customer in his specified bank account.

The customer shall be informed immediately by e-mail or phone, if a (partial) delivery impossibility (dissolution condition) occurs after an order is placed or a contract is signed. If the products have already been paid for partially or fully, the amount paid will be refunded. If no payment has been made, the customer will be released from the payment obligation. Claims over and above this due to delivery default or failure of delivery are ruled out.

In order to use the service via our website, you must

a) be legally able to conclude binding contracts;
b) be resident in Switzerland or the Principality of Liechtenstein.

Registering repair orders

a) register a chargeable repair, i.e. a repair outside the Apple or Samsung warranty period
b) register a repair free of charge, i.e. a repair within the Apple or Samsung warranty period.

In the case of a chargeable repair, the price in our cost estimate is guaranteed for 14 days. If the confirmation is made after this period, Recommerce has the right to change the repair price.

If Recommerce defaults on delivery, the customer has 14 days from the order date to withdraw from the contract. In this case, Recommerce will refund the customer any amounts already paid in advance. The customer has no further claims against Recommerce due to delayed delivery or cancellation of the contract.

Since the damages caused because of improper packaging are not insured, it is essential that the products are packed very carefully. The customer shall bear the risk of loss or any other damage in transit, if the transport insurance of the Swiss Post does not cover this. It gets transferred only when the Swiss Post hands over the products to Recommerce.

The shipment is covered by the transport insurance of the Swiss Post up to an amount of CHF 500.00.

Recommerce dispatches the products via Swiss Post and, therefore, the following liability limits apply:
 - Package value up to and including CHF 250.00 - Liability limit CHF 500.00
 - Package value more than CHF 250.00 -  Liability limit CHF 1,500.00

This regulation applies to all private and business customers, with whom no written special agreement has been signed.

In the event of damage, the general terms and conditions of business of Swiss Post apply

The warranty period of the offered products can be different and is defined in the online shop, on the invoice, and on the warranty certificate of Recommerce respectively. It starts with the date of delivery or pick-up.

During this period, Recommerce guarantees that the ordered product is free of defects and functional. The warranty period continues regardless of the provision of any warranty services.

Recommerce can provide the warranty either by
 - free of cost repair (original warranty period continues to run);
 - partial or complete replacement by an equivalent used/repaired product (original warranty period continues to run); - credit at current price, (maximum the sale price at the time of placing the order);
 - reduction of the sales price.

If the defect is remedied by replacing the device or by installing a new spare part, the defective device or spare part becomes the property of Recommerce.

Liability is ruled out for normal wear and tear, software problems as well as consumables and accessories. In all other respects, the exclusions of liability pursuant to Section 9 shall apply

The warranty period for batteries and accessories is maximum 3 months regardless of the warranty period of the ordered product.

Insofar as the manufacturer's warranty exceeds the warranty of Recommerce, Recommerce also grants this to the customer.

The warranty period in case of repairs is 3 months and is defined on the invoice or the warranty certificate of Recommerce respectively. It starts with the date of delivery or pick-up.

During this period, Recommerce guarantees that the repaired spare part is free of defects and is functional. Any warranty on other components of the repaired unit is excluded.

If Recommerce provides a warranty service, Recommerce grants a warranty of 3 months on the repaired or replaced device; if the original warranty period lasts even longer, it shall apply. These warranty periods are neither interrupted by any warranty services nor do they start anew.

The defective spare part becomes the property of Recommerce after repair.

If the customer refuses to accept a returned device, the device will remain ready for collection at Recommerce for another 3 months. After this period, Recommerce may dispose of these products at its own discretion.

Products received from purchases, returns or repairs, which Recommerce cannot assign to any customer, are kept for three months. After this period, Recommerce may dispose of these products at its own discretion.

If an invoice is not or only partially paid within the period, the customer is then in default without reminder.

Recommerce reserves the right to exclude customers from individual payment options without giving reasons.

Ordered products remain the property of Recommerce until full payment has been received.

The data privacy declaration is an integral and binding part of these TC.

Should individual provisions of these general terms and conditions be wholly or partially void and/or ineffective, the validity and/or effectiveness of the remaining provisions or parts of such provisions shall remain unaffected.

The legal relations between Recommerce and its customers are exclusively subject to Swiss law. The place of jurisdiction is Zug.

April 2025